Terms of service

1. The service

ReCourse is a hosted complaints casework service. You use it to receive, manage and respond to complaints made to your organisation. The AI assessment it offers is advisory: decisions about a complaint are always made by your staff.

2. The trial

A trial lasts 90 days from the day it starts and costs nothing. We do not ask for payment details. At the end of the trial you may subscribe at the price published on our home page, or ask us to delete your organisation's data.

3. Your data

You may use the trial with real complaints. You remain the controller of the personal data in them, and we process it only on your instructions, under the Data Processing Agreement, which forms part of these terms.

You are responsible for having a lawful basis to handle the complaints you put into the service, and for telling complainants how their information is used.

4. Your accounts

The person who starts the trial confirms they are authorised to accept these terms for the organisation. You are responsible for the staff accounts you create and for keeping their passwords secure.

5. Acceptable use

You will not use the service for anything unlawful, attempt to access another organisation's data, or interfere with the service's operation.

6. Availability and liability

We take reasonable care to keep the service available and secure, but during a trial it is provided as it is, without a service level. Nothing in these terms limits liability that cannot be limited by law.

7. Ending

You may stop using the service at any time. When you ask us to, or within 30 days of a trial ending without a subscription, we will delete your organisation's data, except where the law requires us to keep it.

8. Law

These terms are governed by the law of England and Wales.